Trust, Safety & Insurance
Terms & Conditions
Rideo Terms and Conditions for Users/Drivers
Entire Terms hereinafter are mainly intended to regulate interactions between riders, driver and
Rideo as regards the download, registration and use of Rideo Driver’s application (hereinafter
referred to as “the App”) which is a transportation service provider application. Before a driver
can provide Transportation Services through the App, you must accept the conditions as
stipulated herein. Rideo may alter these terms and conditions at its own discretion, and it is the
user’s responsibility (Rider and/or Driver) to ensure that they read these terms and conditions
routinely, to ensure that they understand them and abide by them.
Rideo is a duly registered transportation site and mobile application with its primary area of
business in Australia Queensland, Gold coast city (hereinafter "theApp") Affiliate – refers to
persons who are either directly or indirectly involved in providing the services offered by Rideo.
Which include riders and drivers. More information on services offered and other details can be
accessed at www.rideo.com.au
Services – these include services offered by Rideo and its affiliates which include; provision and
maintenance of the Rideo platform and application, user support, transmission of the payments
and contact between riders, drivers and the Customers or any other support services as
described on the site.
Rideo App –means the device application used by riders and drivers to acknowledge and accept
requests for transportation Services from Customers
Customer – a person requesting Transportation Services by using the Rideo mobile application.
Rider and Driver – refers to individuals in Transportation Services via the App. They can either
be natural or legal persons.
General Terms – the terms and conditions provided in this document.
betweenRideo and its affiliates. License – Means authority to access and use Rideo App.
Website – Rideo’s website located at www.rideo.com.au with all its web subpages.
Fare – means the costs of transport services provided.
Fee – refers to costs duly owed to Rideo by the riders and drivers for access to and use of the
App. It contains price per Customer served.
In-App Payment – means payment due for the transport services provided by Rideo and its
affiliates. Payment can be through bank/credit card, business, mobile carrier payment or any
other electronic payment method authorized by the App.
Rideo Wallet – The “Wallet” refers to a virtual version of your payment card within the Rideo app
which you (the Rideo user) can top-up anytime. It enables you to pay for rides/fares and share
amongst other users.
Driver’s Portal – refers to individual driver&;s information stored in the system which facilitates
provision Services. The Portal can be accessed at http://partners.rideo.com.au by entering your
user name and password.
Transportation Services – means a transport services provided by either a rider or drivers upon
acceptance requests in the App.
2. ENTRY INTO THE AGREEMENT
2.1 App Access
Access to the App is granted upon registration where the user signs up with Rideo by filling up
accurate information while applying and uploading documentation as required by Rideo on the
Website whereupon successful completion a personal account is created for the user. A user
warrants and acknowledges that;
- The only services provided through the App is transportation and none whatsoever;
- They understand and are willing to be bound by these terms and conditions.
- The provided information at sign-up/ registration is accurate and true to your knowledge
- No unauthorized persons will be assigned or allowed access to the application
- you will not reproduce or distribute the Rideo App or any other Rideo content without the
prior written permission from Rideo;
- All Rideo accounts must be kept updated by the user at all times
- Accepting cash for the ride under own risk.
- Camera must be installed by Rideo to allow driver charge cash in vehicle.
2.2. User requirement
Users are required to provide personal bank details while filling the payment details on
registration. In case it’s a legal person, you must insert the bank account of the company. Rideo
will ensure a successful transfer of the In-app Payment fees to the provided bank account. We
do not accept any liability for any wrong transactions where bank details provided are inaccurate.
2.3. Registration verification
Immediately after registration, an email is forwarded to your email address for verification. It may
further request for more information including; criminal records, valid driving license, satisfying
the certain technical state of the vehicle, completion of a training course, owning a GPS-
supporting mobile device and other terms stated therein. Short-comings in compliance with the
earlier stated requirements will lead to the termination of the contract.
2.4. Registration as a legal person (i.e. a company)
Users whose receipt of fees is marked as legal persons (as accessible on the Driver’s Portal).
The legal person is herein considered to have provided the Transport Services party to these
Terms and any other Agreement. The above notwithstanding, the specific natural persons will
factually provide our Services. The driver&;s account may only be used upon acceptance of these
Terms and any other Agreements thereof. THE LEGAL PERSONS AS WELL AS ITS AGENTS
OPERATING SIMILAR TO RIDEO ACCOUNTS SHALL AT ALL TIMES BE JOINTLY AND
SEVERALLY RESPONSIBLE FOR INFRINGEMENT OF THE TERMS BY THE AGENT
2.5. Registration as a Fleet company
Upon agreement with Rideo, a fleet company can consequently sign up several accounts for its
agents. The company herein is required to ensure that its agents conform to the requirements of
these Terms and any other Agreement and agrees to act in accordance and with its stipulations.
3. RIGHT TO USE THE RIDEO APP AND WEBSITE
3.1. The App enables for communication between the service providers and the customers.
3.2. License to use the RIDEO Services; we hereby grant you, a non-exclusive, non-sub
licensable, non-transferable License to access Rideo App.
Users are not authorized to:
- decompile, reverse engineer, or otherwise attempt to obtain the source code of the Rideo
App and/or the Website;
- Create versions of the Our App or Website in any manner or use such versions of the
- transmit files that contain viruse inhibited files, or any other similar Rideo App or
programs that may cause damages to the operations of users computer, Rideo
application, Website, hardware, or telecommunications equipment;
- Attempt to gain unauthorized access to the application and any other platform of service.
3.4. License issued herein expires on termination where after we will delete your information
from our system without any notice.
3.5. Tags and Labels
Rideo and/or its Affiliates issue tags, labels, stickers or other signs that refer to App. We grant
you a non-exclusive, non-sub-licensable, non-transferable license to use such signs and only for
the purpose of indicating that you are providing our Services. Upon termination, all sign, tags and
labels must be removed and discarded.
3.6. Copyrights and Trademark
All copyrights and trademarks related to the application, including source code, databases, logos
and visual designs are owned by Rideo and protected by copyright, trademark and/or trade
secret laws and international treaty provisions. By using the Rideo App, Website or any other
Rideo Services you do not acquire any rights of ownership to any intellectual property of Rideo.
4. TRANSPORTATION SERVICES
4.1. You hereby guarantee to provide Transportation Services in accordance with the Agreement
as well as laws and regulations applicable in the state where you are providing Transportation
Services. Please note that you are fully liable for any violation of any local or international laws
and regulations as may arise from providing Transportation Services.
4.2. You are required to have, among else all licenses (including a valid driver’s license), permits,
car insurance, liability insurance (if applicable), registrations, certifications and other
documentation that are required in the applicable jurisdiction for providing the Transportation
Services. It is your obligation to maintain the validity of all aforementioned documentation. Rideo
reserves the right to require you to present evidence and submit for review all the necessary
licenses, permits, approvals, authority, registrations and certifications as well as their renewals.
4.3. You must abide by the traffic regulations at all times. This means, among else, that you may
not operate the mobile application while driving and your car must be fully parked while
interacting via the App.
4.4. You must at all times while providing a service abide by codes of ethics and conditions laid
down in this agreement. Among others, you
(i) Must take the route least costly for the Customer, unless the Customer explicitly requests
(ii) May not make any unauthorized stops; and
(iii) May not have any other passengers in the vehicle other than the Customer and the people
accompanying the Customer.
4.5. You retain the sole right to determine when and for how long you are providing the
Transportation Services. You shall accept, decline or ignore Customer’s Transportation Services
requests at your own choosing.
4.6. Your Costs
It is your responsibility to provide and maintain all necessary material for Transportation Services
delivery at your own expense. Such equipment includes but not limited to; motor vehicle/ cycle,
smart device and mobile data plan. Other costs you incur are; fuel, mobile data plan costs,
amortization of the vehicle, insurance, relevant corporate or payroll taxes etc. Use of Rideo App
involves large capacity and amounts of mobile data. We hereby advice that you make an
unlimited subscription of mobile data for efficient service delivery.
The cost of each transportation service provided to a customer is charged on the same customer
upon calculation on a default base fare using the distance of the specific travel as determined by
the GPS-based device and the duration of the specific travel. If you are a licensed taxi service
provider, you may determine the Fare based on the taximeter only if you are legally obliged to do
so. To this regard you must accordingly adjust the fare proposed in the Rideo App to match the
actual Fare. Please bear in mind that the default base fare is the recommended fare as
presented in the Rideo App. The default base fare may fluctuate based on the local market
situation. You may negotiate a Fare that is lower than the default base fare by sending Rideo a
pertinent request. All such requests shall be considered in good faith. Additionally, without
prejudice to the Rideo fees, you have the right to charge the Customer less than the Fare
indicated by the App or the taximeter.
Upon completion of Services, we shall create a receipt consisting of the route, fare, time and
other relevant information of a particular ride. Rideo might not create and send receipt in case of
licensed taxis, depending on the terms agreed in specific state or city. You will be able to access
the receipt of each ride from Rideo Driver’s Portal. Any corrections that you wish to make to fare
calculation must be submitted via Fare Review application accessible on the Rideo App. In case
Fare Review has not been submitted, we shall have no obligation to recalculate the fare and
reimburse you any error in fare.
Where a Customer cancels the request for Transportation Services after 3 minutes or does not
show up, Rideo shall have the right to request a penalty up to $8 AUD from such Customer.
Such a request shall be made only based on the Customer’s negligence and we shall have the
full discretion in deciding whether to collect the penalty or not. In case Rideo collects the penalty,
we will keep the minimum base Fare and forward to the driver/ rider the rest of the penalty
collected as soon as possible.
4.10. Where a Customer or its co-passengers in the course of providing a service negligently
damage your vehicle or its furnishing (among else, by blemishing or staining the vehicle or
causing the vehicle to stink), Rideo have the right to request the Customer to pay a penalty of up
to $150 AUD and request compensation for any damages exceeding the penalty. If the Customer
declines to pay such penalty, you must notify the Affiliate or Rideo (depending on who provides
theRideo Services in the local region) of the matter at hand. Any such notification must be
presented to Rideo or Affiliate within 24 hours and be accompanied with pictures or other
sufficient proof of damages. Rideo will then try to collect penalty and/or relevant costs on your
behalf from the Customer. Rideo and its affiliates do not accept liability and will not be
responsible for any damages occasioned by the customer in the course of your service.
4.11. TAX OBLIGATIONS
Every driver is obliged to fully comply with all tax obligations that arise from the applicable laws in
relation to providing the Transportation Services, including (if applicable) i. Acquiring a valid
Tax file number; ii. Paying income tax, or any other tax applicable; and iii. Fulfilling all tax
registration obligations and calculating and remitting all tax liabilities related to your provision of
Transportation Services as required by the applicable law. Please note that it’s our discretion
and based on applicable tax law, collect and remit taxes resulting from your provision of
Transportation Services and/or provide any of the relevant tax information directly to the
applicable governmental tax authorities on your behalf.
4.12. Your authorization to issue invoices
If you are using the Rideo account as a business entity, you hereby authorize Rideo to issue
itself an invoice on your behalf in order to compensate you any expenses, referral fees,
contractual penalties or other fees that you are due from Rideo . Upon its issuance, the invoice
will be immediately made available to you via the Driver’s Portal.
5. RIDEO FEES
5.1. All drivers and riders are obliged to pay to Rideo a fee which is calculated based on the Fare
of each Transportation Service order you have completed. An invoice to this regard will be
availed to you via e-mail, Rideo App, Driver’s Portal or other pertinent means. Rideo fee is
subject to change at different times which will be communicated prior to the effect.
5.2. Commission rates
After the completion of each Fare, a commission rate is applied (e.g. a 7% commission rate).
Rideo is able to alter this commission rate at its own discretion, without notifying the driver/rider.
5.3. All fees and any balance due thereof should be paid to Rideo by the 15th date of the
following month. Upon delay with payment of the Rideo Fee, you are obliged to pay a penalty of
late payment in the amount of 0.04% of owing amount per day. You are obliged to cover all debt
collection costs by Rideo.
6. IN-APP PAYMENTS
6.1. Rideo may enable its Customers a possibility to pay for the Transportation Service via bank
card, Business or mobile carrier payment directly in the app (i.e. In-app Payment). You hereby
authorize Rideo to act as your limited commercial agent solely for the purpose of collecting, on
your behalf, the Fares, applicable taxes or other fees paid by the Customer via In-app Payment.
You additionally agree that any payments made by the Customers via the In-app Payment shall
be considered the same as payments made directly to you.
6.2. You may not refuse payment by the Customer via the In-app Payment or influence the
Customer against the use of the In-app Payment. In case you refuse to accept an In-app
Payment without just cause, Rideo shall be entitled to charge you a contractual penalty in the
amount of $100 AUD for every refusal, and/or block your right to use the Rideo App in case of
6.3. Rideo will on a regular basis transfer payment received via In-app Payments, which have
been credited to the Rideo’s bank account in the preceding week, to your bank account by the
5th day of the following week, but in no case later than within two weeks. The Rideo Fee shall be
deducted from your Fare. If you request a review of the In-app Payment, then Rideo may transfer
the amounts collected after it has concluded the review.
6.4. You are entitled to review In-app Payment reports in the Rideo Driver’s Portal. Rideo will
send weekly In-app Payment & Driver’s account balance to your e-mail. The reports will show
the amounts of the In-app Payments brokered in the previous week as well as the withheld
amounts of the Rideo Fee. The reports will be sent weekly.
6.5. Rideo is in no way obliged to pay you the Fare due from the Customer if the In-app Payment
failed on account of Customer’s credit card or mobile payment being cancelled or is unsuccessful
for reasons not attributable to Rideo. Consequently, we will assist you request the Fare due from
the Customer and shall transmit it to you accordingly upon payment.
6.6. Before rendering Transportation Services, you must verify that the service is being actually
provided to the Customer or that the Customer has expressly confirmed that it allows the
passenger to ride under its account. If you make a mistake in identifying the Customer, and the
In-app Payment is charged to a person who has not been provided or has not approved the
Transportation Services, Rideo shall reimburse the Customer for the Fare. In such case you are
not entitled to receive the Fare from Rideo. Additionally, for every wrongfully applied In-app
Payment Rideo shall be entitled to charge you a contractual penalty up to $100 AUD.
6.7. Please note that Rideo may set off any Fares paid via In-app Payment against the Rideo
Fees that you are obliged to pay to Rideo.
7. CUSTOMER SUPPORT
7.1. As one of our services, we may provide you customer support regarding using the Rideo
App. The customer support may be provided either by Rideo or its Affiliates as listed on our
Website http://rideo.com.au. Please note that Rideo has the right to stop providing the customer
support services in case you are in delay with any of your payments to Rideo and/or its Affiliates
for more than 5 (five) calendar days.
8. RATINGS AND ACTIVITY
8.1. As a means to guarantee high-quality service through the App, you hereby acknowledge that
the Customers may provide you a rating and leave feedback regarding the quality of the
Transportation Services that you have provided. Your average rating will be linked to your Rideo
account and available to Customers when requesting Transportation Services. The Customer is
obliged to provide the ratings and comments in good faith, and if we, in our discretion, find a
particular rating or comment to not be in good faith, we may remove it at our discretion.
8.2. Besides rating, Rideo measures your level of activity and provides you with an activity score,
which is based on your activity regarding accepting, declining, not responding and completing
Transportation Service orders.
8.3. Rideo is hereby entitled to establish and determine a minimum average rating and a
minimum activity score that all Drivers must achieve and maintain. If, after a pertinent notification
from Rideo, you do not increase your average rating or activity score above the minimum within
the prescribed time period, your Rideo account will be automatically suspended either
temporarily or permanently. Rideo may reverse the suspension of your account if it is merited by
any external circumstances or it is detected that the suspension was caused by a system error or
ratings that are not accurate.
9. MARKET OVERVIEWS AND CAMPAIGNS
9.1. Market overviews.
Rideo may send you, via the Rideo App, SMS, e-mail or other means, market overviews, in order
to increase your awareness regarding when the demand by the Customer is highest. Please note
that such market overviews are merely advisory and do not constitute any obligations for you. As
the market overview estimations are based on previous statistics, Rideo cannot give any
guarantees that the actual market situation will correspond to the estimations provided in the
9.2. Minimum income campaigns.
We may provide campaigns, whereby Rideo will guarantee a minimum income if you provide
Transportation Services within a specified timeframe and shall compensate the gap, if you do not
reach such minimum. The specific requirements and conditions will be sent from Rideo via the
Rideo App, SMS, e-mail or other means. Rideo has full discretion in deciding if, when and to
which Drivers it enables such campaigns. Wherefore, in any circumstance that Rideo suspects
fraudulent activity on your user account, we may withhold the Fare until the suspicion has been
9.3. From time to time, Rideo may employ various campaigns to sensitize Customers to our
services in the market, whereby the Fare paid by the Customer is reduced. In such case Rideo
will notify you about specific campaign terms and in most cases shall pay you compensation,
amounting to the monetary value of the benefit offered to the Customer covering the difference.
Such compensation shall be paid to you concurrently with payment of the Fares. Rideo may set
off the marketing compensation against the Rideo Fee.
9.4. Rideo may also carry out other campaigns for Drivers, Riders and/or the Customers under
the terms accompanying the specific campaign.
10. RELATIONSHIP BETWEEN YOU, RIDEO AND THE CUSTOMERS
10.1. You hereby acknowledge that by providing Transportation Services to the Customers, you
and the Customer are bound by a service contract, in which Rideo its Affiliates are not a party.
10.2. Rideo and its Affiliates do not control or direct your provision of Transportation Services.
You have the sole right to decide when and for how long to utilize the Rideo App and whether to
accept the Customer’s request received via the Rideo App. You acknowledge and agree that you
have complete discretion to provide services or otherwise engage in other business or
10.3. You hereby acknowledge and agree that Rideo and its Affiliates are merely providers of the
mobile application and its supporting services and do not provide transportation services. By
providing the Rideo App, Rideo and its Affiliates act as facilitators of transportation service
between you and the Customer. Rideo may also act as your commercial agent by collecting and
forwarding the payments made by Customers for the Transportation Services via the In-app
10.4. You, Rideo and its Affiliates hereby expressly agree that the relationship between the
parties is not an employment agreement, nor does it create an employment relationship between
you and Rideo or Affiliate. The parties also agree that no joint venture or partnership exists
between you and Rideo or its Affiliates. You may not act as an employee, agent or
representative of Rideo or its Affiliates nor bind them to any contract.
10.5. If due to the implication of mandatory laws or otherwise, you are deemed as an employee
of Rideo or its Affiliate, you hereby agree to indemnify, defend and hold Rideo and its Affiliates
harmless from and against any claims by any person, entity, regulator or governmental authority
based on such implied employment relationship.
11. PERSONAL DATA
11.1. Rideo collects your personal data such as name, address, telephone number, e-mail
address, vehicle information, license plate number and location-based information in order to
enable the intended functioning of the Rideo App and provides you and our Customers Rideo
Services. We may also request you to provide your driver’s license and criminal or other
necessary records, in order to identify whether you have qualifications for pursuing this
professional activity and safeguarding the contractual relations associated with the Rideo
Services. We disclose your personal data to Affiliates and other third parties only for the
purposes of providing Rideo Services.
11.2. You may at all times request to see, update or remove your personal data. However,
please note that if you request to remove your personal data, Rideo may have to terminate your
right to provide Transportation Services. After you delete your Rideo account, Rideo shall delete
your personal data, but not before six (6) months has passed as of deleting your account (in
case any contractual issues come forth). Certain personal data may be kept for a longer period
of time, if so required by the applicable law.
11.3. Transmitting your geo-location and other information to Customers.
In order to provide Rideo Services, we collect your geo-location information while you are using
theRideo App. This means that we monitor and track your geo-location and may share your
current location via the Rideo application to the Customers in order to provide them the Rideo
Services. Additionally, we will provide Customers your name, vehicle information and license
plate number for your identification and safety reasons. If you would like your geo-location data
and other aforementioned information not to be available to Customers, you must close the
Rideo App or indicate in the Rideo App that you are currently not looking to provide
11.4. Your right to process personal data of Customers.
You may not process the personal data of the Customers without the permission of Rideo. You
may not contact any Customer or collect, record, store, grant access, use or cross-use the
personal data provided by the Customers or accessible to you via the Rideo App for any reason
other than for the purposes of fulfilling the Transportation Service request.
11.5. Rideo is the chief processor which processes personal data of you and the Customers. You
act as an authorized processor for the Customer data that Rideo makes you available. In
processing Customer’s data, you must oblige with the procedure, manner of and conditions for
(http://www.rideo.come.au/legal/). In case you violate any of these privacy protection provisions,
Rideo can terminate the Agreement without notice and claim all costs and potential damages
(including brand reputation) related to your infringement of the aforementioned obligations.
12.1. The Rideo App is provided on an "asis" and "asavailable" basis. Rideo and its Affiliates do
not represent, warrant or guarantee that access to Rideo App will be uninterrupted or error free.
As the usage of Rideo App for requesting transportation services depends on the behaviour of
Customers, Rideo and its Affiliate do not guarantee that your usage of the Rideo App will result
in any Transportation Service requests. Rideo is not liable for the proper functioning of the Rideo
App and any loss or damage that you may occur as a result