Trust, Safety & Insurance

Terms & Conditions


Rideo Terms and Conditions for Users/Drivers


Entire Terms hereinafter are mainly intended to regulate interactions between riders, driver and

Rideo as regards the download, registration and use of Rideo Driver’s application (hereinafter

referred to as “the App”) which is a transportation service provider application. Before a driver

can provide Transportation Services through the App, you must accept the conditions as

stipulated herein. Rideo may alter these terms and conditions at its own discretion, and it is the

user’s responsibility (Rider and/or Driver) to ensure that they read these terms and conditions

routinely, to ensure that they understand them and abide by them.



Rideo is a duly registered transportation site and mobile application with its primary area of

business in Australia Queensland, Gold coast city (hereinafter "theApp") Affiliate – refers to

persons who are either directly or indirectly involved in providing the services offered by Rideo.

Which include riders and drivers. More information on services offered and other details can be

accessed at


Services – these include services offered by Rideo and its affiliates which include; provision and

maintenance of the Rideo platform and application, user support, transmission of the payments

and contact between riders, drivers and the Customers or any other support services as

described on the site.


Rideo App –means the device application used by riders and drivers to acknowledge and accept

requests for transportation Services from Customers


Customer – a person requesting Transportation Services by using the Rideo mobile application.


Rider and Driver – refers to individuals in Transportation Services via the App. They can either

be natural or legal persons.


General Terms – the terms and conditions provided in this document.


Agreement – means any agreement including but not limited to Terms of Use and Privacy policy

betweenRideo and its affiliates. License – Means authority to access and use Rideo App.


Website – Rideo’s website located at with all its web subpages.


Fare – means the costs of transport services provided.


Fee – refers to costs duly owed to Rideo by the riders and drivers for access to and use of the

App. It contains price per Customer served.


In-App Payment – means payment due for the transport services provided by Rideo and its

affiliates. Payment can be through bank/credit card, business, mobile carrier payment or any

other electronic payment method authorized by the App.


Rideo Wallet – The “Wallet” refers to a virtual version of your payment card within the Rideo app

which you (the Rideo user) can top-up anytime. It enables you to pay for rides/fares and share

amongst other users.


Driver’s Portal – refers to individual driver&;s information stored in the system which facilitates

provision Services. The Portal can be accessed at by entering your

user name and password.


Transportation Services – means a transport services provided by either a rider or drivers upon

acceptance requests in the App.




2.1 App Access

Access to the App is granted upon registration where the user signs up with Rideo by filling up

accurate information while applying and uploading documentation as required by Rideo on the

Website whereupon successful completion a personal account is created for the user. A user

warrants and acknowledges that;


- The only services provided through the App is transportation and none whatsoever;

- They understand and are willing to be bound by these terms and conditions.

- The provided information at sign-up/ registration is accurate and true to your knowledge

- No unauthorized persons will be assigned or allowed access to the application

- you will not reproduce or distribute the Rideo App or any other Rideo content without the

prior written permission from Rideo;

- All Rideo accounts must be kept updated by the user at all times

- you fully agree with the Privacy Policy of Rideo provided on the Website


- Accepting cash for the ride under own risk.

- Camera must be installed by Rideo to allow driver charge cash in vehicle.


2.2. User requirement

Users are required to provide personal bank details while filling the payment details on

registration. In case it’s a legal person, you must insert the bank account of the company. Rideo

will ensure a successful transfer of the In-app Payment fees to the provided bank account. We

do not accept any liability for any wrong transactions where bank details provided are inaccurate.


2.3. Registration verification

Immediately after registration, an email is forwarded to your email address for verification. It may

further request for more information including; criminal records, valid driving license, satisfying

the certain technical state of the vehicle, completion of a training course, owning a GPS-

supporting mobile device and other terms stated therein. Short-comings in compliance with the

earlier stated requirements will lead to the termination of the contract.


2.4. Registration as a legal person (i.e. a company)

Users whose receipt of fees is marked as legal persons (as accessible on the Driver’s Portal).

The legal person is herein considered to have provided the Transport Services party to these

Terms and any other Agreement. The above notwithstanding, the specific natural persons will

factually provide our Services. The driver&;s account may only be used upon acceptance of these

Terms and any other Agreements thereof. THE LEGAL PERSONS AS WELL AS ITS AGENTS






2.5. Registration as a Fleet company

Upon agreement with Rideo, a fleet company can consequently sign up several accounts for its

agents. The company herein is required to ensure that its agents conform to the requirements of

these Terms and any other Agreement and agrees to act in accordance and with its stipulations.


3.1. The App enables for communication between the service providers and the customers.

3.2. License to use the RIDEO Services; we hereby grant you, a non-exclusive, non-sub

licensable, non-transferable License to access Rideo App.

3.3. Illegalities

Users are not authorized to:

- decompile, reverse engineer, or otherwise attempt to obtain the source code of the Rideo

App and/or the Website;

- Create versions of the Our App or Website in any manner or use such versions of the


- transmit files that contain viruse inhibited files, or any other similar Rideo App or

programs that may cause damages to the operations of users computer, Rideo

application, Website, hardware, or telecommunications equipment;

- Attempt to gain unauthorized access to the application and any other platform of service.


3.4. License issued herein expires on termination where after we will delete your information

from our system without any notice.


3.5. Tags and Labels

Rideo and/or its Affiliates issue tags, labels, stickers or other signs that refer to App. We grant

you a non-exclusive, non-sub-licensable, non-transferable license to use such signs and only for

the purpose of indicating that you are providing our Services. Upon termination, all sign, tags and

labels must be removed and discarded.


3.6. Copyrights and Trademark


All copyrights and trademarks related to the application, including source code, databases, logos

and visual designs are owned by Rideo and protected by copyright, trademark and/or trade

secret laws and international treaty provisions. By using the Rideo App, Website or any other

Rideo Services you do not acquire any rights of ownership to any intellectual property of Rideo.


4.1. You hereby guarantee to provide Transportation Services in accordance with the Agreement

as well as laws and regulations applicable in the state where you are providing Transportation

Services. Please note that you are fully liable for any violation of any local or international laws

and regulations as may arise from providing Transportation Services.


4.2. You are required to have, among else all licenses (including a valid driver’s license), permits,

car insurance, liability insurance (if applicable), registrations, certifications and other

documentation that are required in the applicable jurisdiction for providing the Transportation

Services. It is your obligation to maintain the validity of all aforementioned documentation. Rideo

reserves the right to require you to present evidence and submit for review all the necessary

licenses, permits, approvals, authority, registrations and certifications as well as their renewals.


4.3. You must abide by the traffic regulations at all times. This means, among else, that you may

not operate the mobile application while driving and your car must be fully parked while

interacting via the App.


4.4. You must at all times while providing a service abide by codes of ethics and conditions laid

down in this agreement. Among others, you


(i) Must take the route least costly for the Customer, unless the Customer explicitly requests


(ii) May not make any unauthorized stops; and

(iii) May not have any other passengers in the vehicle other than the Customer and the people

accompanying the Customer.


4.5. You retain the sole right to determine when and for how long you are providing the

Transportation Services. You shall accept, decline or ignore Customer’s Transportation Services

requests at your own choosing.


4.6. Your Costs

It is your responsibility to provide and maintain all necessary material for Transportation Services

delivery at your own expense. Such equipment includes but not limited to; motor vehicle/ cycle,

smart device and mobile data plan. Other costs you incur are; fuel, mobile data plan costs,

amortization of the vehicle, insurance, relevant corporate or payroll taxes etc. Use of Rideo App

involves large capacity and amounts of mobile data. We hereby advice that you make an

unlimited subscription of mobile data for efficient service delivery.


4.7. Fares

The cost of each transportation service provided to a customer is charged on the same customer

upon calculation on a default base fare using the distance of the specific travel as determined by

the GPS-based device and the duration of the specific travel. If you are a licensed taxi service

provider, you may determine the Fare based on the taximeter only if you are legally obliged to do

so. To this regard you must accordingly adjust the fare proposed in the Rideo App to match the

actual Fare. Please bear in mind that the default base fare is the recommended fare as

presented in the Rideo App. The default base fare may fluctuate based on the local market

situation. You may negotiate a Fare that is lower than the default base fare by sending Rideo a

pertinent request. All such requests shall be considered in good faith. Additionally, without

prejudice to the Rideo fees, you have the right to charge the Customer less than the Fare

indicated by the App or the taximeter.


4.8. Receipts

Upon completion of Services, we shall create a receipt consisting of the route, fare, time and

other relevant information of a particular ride. Rideo might not create and send receipt in case of

licensed taxis, depending on the terms agreed in specific state or city. You will be able to access

the receipt of each ride from Rideo Driver’s Portal. Any corrections that you wish to make to fare

calculation must be submitted via Fare Review application accessible on the Rideo App. In case


Fare Review has not been submitted, we shall have no obligation to recalculate the fare and

reimburse you any error in fare.


4.9. Penalties

Where a Customer cancels the request for Transportation Services after 3 minutes or does not

show up, Rideo shall have the right to request a penalty up to $8 AUD from such Customer.

Such a request shall be made only based on the Customer’s negligence and we shall have the

full discretion in deciding whether to collect the penalty or not. In case Rideo collects the penalty,

we will keep the minimum base Fare and forward to the driver/ rider the rest of the penalty

collected as soon as possible.


4.10. Where a Customer or its co-passengers in the course of providing a service negligently

damage your vehicle or its furnishing (among else, by blemishing or staining the vehicle or

causing the vehicle to stink), Rideo have the right to request the Customer to pay a penalty of up

to $150 AUD and request compensation for any damages exceeding the penalty. If the Customer

declines to pay such penalty, you must notify the Affiliate or Rideo (depending on who provides

theRideo Services in the local region) of the matter at hand. Any such notification must be

presented to Rideo or Affiliate within 24 hours and be accompanied with pictures or other

sufficient proof of damages. Rideo will then try to collect penalty and/or relevant costs on your

behalf from the Customer. Rideo and its affiliates do not accept liability and will not be

responsible for any damages occasioned by the customer in the course of your service.



Every driver is obliged to fully comply with all tax obligations that arise from the applicable laws in

relation to providing the Transportation Services, including (if applicable) i. Acquiring a valid

Tax file number; ii. Paying income tax, or any other tax applicable; and iii. Fulfilling all tax

registration obligations and calculating and remitting all tax liabilities related to your provision of

Transportation Services as required by the applicable law. Please note that it’s our discretion

and based on applicable tax law, collect and remit taxes resulting from your provision of

Transportation Services and/or provide any of the relevant tax information directly to the

applicable governmental tax authorities on your behalf.



4.12. Your authorization to issue invoices

If you are using the Rideo account as a business entity, you hereby authorize Rideo to issue

itself an invoice on your behalf in order to compensate you any expenses, referral fees,

contractual penalties or other fees that you are due from Rideo . Upon its issuance, the invoice

will be immediately made available to you via the Driver’s Portal.


5.1. All drivers and riders are obliged to pay to Rideo a fee which is calculated based on the Fare

of each Transportation Service order you have completed. An invoice to this regard will be

availed to you via e-mail, Rideo App, Driver’s Portal or other pertinent means. Rideo fee is

subject to change at different times which will be communicated prior to the effect.


5.2. Commission rates

After the completion of each Fare, a commission rate is applied (e.g. a 7% commission rate).

Rideo is able to alter this commission rate at its own discretion, without notifying the driver/rider.


5.3. All fees and any balance due thereof should be paid to Rideo by the 15th date of the

following month. Upon delay with payment of the Rideo Fee, you are obliged to pay a penalty of

late payment in the amount of 0.04% of owing amount per day. You are obliged to cover all debt

collection costs by Rideo.


6.1. Rideo may enable its Customers a possibility to pay for the Transportation Service via bank

card, Business or mobile carrier payment directly in the app (i.e. In-app Payment). You hereby

authorize Rideo to act as your limited commercial agent solely for the purpose of collecting, on

your behalf, the Fares, applicable taxes or other fees paid by the Customer via In-app Payment.

You additionally agree that any payments made by the Customers via the In-app Payment shall

be considered the same as payments made directly to you.


6.2. You may not refuse payment by the Customer via the In-app Payment or influence the

Customer against the use of the In-app Payment. In case you refuse to accept an In-app

Payment without just cause, Rideo shall be entitled to charge you a contractual penalty in the


amount of $100 AUD for every refusal, and/or block your right to use the Rideo App in case of

repetitive behaviour.


6.3. Rideo will on a regular basis transfer payment received via In-app Payments, which have

been credited to the Rideo’s bank account in the preceding week, to your bank account by the

5th day of the following week, but in no case later than within two weeks. The Rideo Fee shall be

deducted from your Fare. If you request a review of the In-app Payment, then Rideo may transfer

the amounts collected after it has concluded the review.


6.4. You are entitled to review In-app Payment reports in the Rideo Driver’s Portal. Rideo will

send weekly In-app Payment & Driver’s account balance to your e-mail. The reports will show

the amounts of the In-app Payments brokered in the previous week as well as the withheld

amounts of the Rideo Fee. The reports will be sent weekly.


6.5. Rideo is in no way obliged to pay you the Fare due from the Customer if the In-app Payment

failed on account of Customer’s credit card or mobile payment being cancelled or is unsuccessful

for reasons not attributable to Rideo. Consequently, we will assist you request the Fare due from

the Customer and shall transmit it to you accordingly upon payment.


6.6. Before rendering Transportation Services, you must verify that the service is being actually

provided to the Customer or that the Customer has expressly confirmed that it allows the

passenger to ride under its account. If you make a mistake in identifying the Customer, and the

In-app Payment is charged to a person who has not been provided or has not approved the

Transportation Services, Rideo shall reimburse the Customer for the Fare. In such case you are

not entitled to receive the Fare from Rideo. Additionally, for every wrongfully applied In-app

Payment Rideo shall be entitled to charge you a contractual penalty up to $100 AUD.


6.7. Please note that Rideo may set off any Fares paid via In-app Payment against the Rideo

Fees that you are obliged to pay to Rideo.


7.1. As one of our services, we may provide you customer support regarding using the Rideo

App. The customer support may be provided either by Rideo or its Affiliates as listed on our


Website Please note that Rideo has the right to stop providing the customer

support services in case you are in delay with any of your payments to Rideo and/or its Affiliates

for more than 5 (five) calendar days.


8.1. As a means to guarantee high-quality service through the App, you hereby acknowledge that

the Customers may provide you a rating and leave feedback regarding the quality of the

Transportation Services that you have provided. Your average rating will be linked to your Rideo

account and available to Customers when requesting Transportation Services. The Customer is

obliged to provide the ratings and comments in good faith, and if we, in our discretion, find a

particular rating or comment to not be in good faith, we may remove it at our discretion.


8.2. Besides rating, Rideo measures your level of activity and provides you with an activity score,

which is based on your activity regarding accepting, declining, not responding and completing

Transportation Service orders.


8.3. Rideo is hereby entitled to establish and determine a minimum average rating and a

minimum activity score that all Drivers must achieve and maintain. If, after a pertinent notification

from Rideo, you do not increase your average rating or activity score above the minimum within

the prescribed time period, your Rideo account will be automatically suspended either

temporarily or permanently. Rideo may reverse the suspension of your account if it is merited by

any external circumstances or it is detected that the suspension was caused by a system error or

ratings that are not accurate.


9.1. Market overviews.

Rideo may send you, via the Rideo App, SMS, e-mail or other means, market overviews, in order

to increase your awareness regarding when the demand by the Customer is highest. Please note

that such market overviews are merely advisory and do not constitute any obligations for you. As

the market overview estimations are based on previous statistics, Rideo cannot give any

guarantees that the actual market situation will correspond to the estimations provided in the

market overview.


9.2. Minimum income campaigns.

We may provide campaigns, whereby Rideo will guarantee a minimum income if you provide

Transportation Services within a specified timeframe and shall compensate the gap, if you do not

reach such minimum. The specific requirements and conditions will be sent from Rideo via the

Rideo App, SMS, e-mail or other means. Rideo has full discretion in deciding if, when and to

which Drivers it enables such campaigns. Wherefore, in any circumstance that Rideo suspects

fraudulent activity on your user account, we may withhold the Fare until the suspicion has been

sufficiently settled.


9.3. From time to time, Rideo may employ various campaigns to sensitize Customers to our

services in the market, whereby the Fare paid by the Customer is reduced. In such case Rideo

will notify you about specific campaign terms and in most cases shall pay you compensation,

amounting to the monetary value of the benefit offered to the Customer covering the difference.

Such compensation shall be paid to you concurrently with payment of the Fares. Rideo may set

off the marketing compensation against the Rideo Fee.


9.4. Rideo may also carry out other campaigns for Drivers, Riders and/or the Customers under

the terms accompanying the specific campaign.


10.1. You hereby acknowledge that by providing Transportation Services to the Customers, you

and the Customer are bound by a service contract, in which Rideo its Affiliates are not a party.


10.2. Rideo and its Affiliates do not control or direct your provision of Transportation Services.

You have the sole right to decide when and for how long to utilize the Rideo App and whether to

accept the Customer’s request received via the Rideo App. You acknowledge and agree that you

have complete discretion to provide services or otherwise engage in other business or

employment activities.


10.3. You hereby acknowledge and agree that Rideo and its Affiliates are merely providers of the

mobile application and its supporting services and do not provide transportation services. By

providing the Rideo App, Rideo and its Affiliates act as facilitators of transportation service

between you and the Customer. Rideo may also act as your commercial agent by collecting and


forwarding the payments made by Customers for the Transportation Services via the In-app



10.4. You, Rideo and its Affiliates hereby expressly agree that the relationship between the

parties is not an employment agreement, nor does it create an employment relationship between

you and Rideo or Affiliate. The parties also agree that no joint venture or partnership exists

between you and Rideo or its Affiliates. You may not act as an employee, agent or

representative of Rideo or its Affiliates nor bind them to any contract.


10.5. If due to the implication of mandatory laws or otherwise, you are deemed as an employee

of Rideo or its Affiliate, you hereby agree to indemnify, defend and hold Rideo and its Affiliates

harmless from and against any claims by any person, entity, regulator or governmental authority

based on such implied employment relationship.


11.1. Rideo collects your personal data such as name, address, telephone number, e-mail

address, vehicle information, license plate number and location-based information in order to

enable the intended functioning of the Rideo App and provides you and our Customers Rideo

Services. We may also request you to provide your driver’s license and criminal or other

necessary records, in order to identify whether you have qualifications for pursuing this

professional activity and safeguarding the contractual relations associated with the Rideo

Services. We disclose your personal data to Affiliates and other third parties only for the

purposes of providing Rideo Services.


11.2. You may at all times request to see, update or remove your personal data. However,

please note that if you request to remove your personal data, Rideo may have to terminate your

right to provide Transportation Services. After you delete your Rideo account, Rideo shall delete

your personal data, but not before six (6) months has passed as of deleting your account (in

case any contractual issues come forth). Certain personal data may be kept for a longer period

of time, if so required by the applicable law.


11.3. Transmitting your geo-location and other information to Customers.

In order to provide Rideo Services, we collect your geo-location information while you are using


theRideo App. This means that we monitor and track your geo-location and may share your

current location via the Rideo application to the Customers in order to provide them the Rideo

Services. Additionally, we will provide Customers your name, vehicle information and license

plate number for your identification and safety reasons. If you would like your geo-location data

and other aforementioned information not to be available to Customers, you must close the

Rideo App or indicate in the Rideo App that you are currently not looking to provide

Transportation Services.


11.4. Your right to process personal data of Customers.

You may not process the personal data of the Customers without the permission of Rideo. You

may not contact any Customer or collect, record, store, grant access, use or cross-use the

personal data provided by the Customers or accessible to you via the Rideo App for any reason

other than for the purposes of fulfilling the Transportation Service request.


11.5. Rideo is the chief processor which processes personal data of you and the Customers. You

act as an authorized processor for the Customer data that Rideo makes you available. In

processing Customer’s data, you must oblige with the procedure, manner of and conditions for

processing personal data are provided in the Privacy Policy of Rideo

( In case you violate any of these privacy protection provisions,

Rideo can terminate the Agreement without notice and claim all costs and potential damages

(including brand reputation) related to your infringement of the aforementioned obligations.


12.1. The Rideo App is provided on an "asis" and "asavailable" basis. Rideo and its Affiliates do

not represent, warrant or guarantee that access to Rideo App will be uninterrupted or error free.

As the usage of Rideo App for requesting transportation services depends on the behaviour of

Customers, Rideo and its Affiliate do not guarantee that your usage of the Rideo App will result

in any Transportation Service requests. Rideo is not liable for the proper functioning of the Rideo

App and any loss or damage that you may occur as a result