Terms & Conditions
Terms & Conditions
Rideo Terms and Conditions for Users/Drivers
Entire Terms hereinafter are mainly intended to regulate interactions between riders, driver and
Rideo as regards the download, registration and use of Rideo Driver’s application (hereinafter
referred to as “the App”) which is a transportation service provider application. Before a driver
can provide Transportation Services through the App, you must accept the conditions as
stipulated herein. Rideo may alter these terms and conditions at its own discretion, and it is the
user’s responsibility (Rider and/or Driver) to ensure that they read these terms and conditions
routinely, to ensure that they understand them and abide by them.
Rideo is a duly registered transportation site and mobile application with its primary area of
business in Australia Queensland, Gold coast city (hereinafter "theApp") Affiliate – refers to
persons who are either directly or indirectly involved in providing the services offered by Rideo.
Which include riders and drivers. More information on services offered and other details can be
accessed at www.rideo.com.au
Services – these include services offered by Rideo and its affiliates which include; provision and
maintenance of the Rideo platform and application, user support, transmission of the payments
and contact between riders, drivers and the Customers or any other support services as
described on the site.
Rideo App –means the device application used by riders and drivers to acknowledge and accept
requests for transportation Services from Customers
Customer – a person requesting Transportation Services by using the Rideo mobile application.
Rider and Driver – refers to individuals in Transportation Services via the App. They can either
be natural or legal persons.
General Terms – the terms and conditions provided in this document.
betweenRideo and its affiliates. License – Means authority to access and use Rideo App.
Website – Rideo’s website located at www.rideo.com.au with all its web subpages.
Fare – means the costs of transport services provided.
Fee – refers to costs duly owed to Rideo by the riders and drivers for access to and use of the
App. It contains price per Customer served.
In-App Payment – means payment due for the transport services provided by Rideo and its
affiliates. Payment can be through bank/credit card, business, mobile carrier payment or any
other electronic payment method authorized by the App.
Rideo Wallet – The “Wallet” refers to a virtual version of your payment card within the Rideo app
which you (the Rideo user) can top-up anytime. It enables you to pay for rides/fares and share
amongst other users.
Driver’s Portal – refers to individual driver&;s information stored in the system which facilitates
provision Services. The Portal can be accessed at http://partners.rideo.com.au by entering your
user name and password.
Transportation Services – means a transport services provided by either a rider or drivers upon
acceptance requests in the App.
2. ENTRY INTO THE AGREEMENT
2.1 App Access
Access to the App is granted upon registration where the user signs up with Rideo by filling up
accurate information while applying and uploading documentation as required by Rideo on the
Website whereupon successful completion a personal account is created for the user. A user
warrants and acknowledges that;
- The only services provided through the App is transportation and none whatsoever;
- They understand and are willing to be bound by these terms and conditions.
- The provided information at sign-up/ registration is accurate and true to your knowledge
- No unauthorized persons will be assigned or allowed access to the application
- you will not reproduce or distribute the Rideo App or any other Rideo content without the
prior written permission from Rideo;
- All Rideo accounts must be kept updated by the user at all times
- Accepting cash for the ride under own risk.
- Camera must be installed by Rideo to allow driver charge cash in vehicle.
2.2. User requirement
Users are required to provide personal bank details while filling the payment details on
registration. In case it’s a legal person, you must insert the bank account of the company. Rideo
will ensure a successful transfer of the In-app Payment fees to the provided bank account. We
do not accept any liability for any wrong transactions where bank details provided are inaccurate.
2.3. Registration verification
Immediately after registration, an email is forwarded to your email address for verification. It may
further request for more information including; criminal records, valid driving license, satisfying
the certain technical state of the vehicle, completion of a training course, owning a GPS-
supporting mobile device and other terms stated therein. Short-comings in compliance with the
earlier stated requirements will lead to the termination of the contract.
2.4. Registration as a legal person (i.e. a company)
Users whose receipt of fees is marked as legal persons (as accessible on the Driver’s Portal).
The legal person is herein considered to have provided the Transport Services party to these
Terms and any other Agreement. The above notwithstanding, the specific natural persons will
factually provide our Services. The driver&;s account may only be used upon acceptance of these
Terms and any other Agreements thereof. THE LEGAL PERSONS AS WELL AS ITS AGENTS
OPERATING SIMILAR TO RIDEO ACCOUNTS SHALL AT ALL TIMES BE JOINTLY AND
SEVERALLY RESPONSIBLE FOR INFRINGEMENT OF THE TERMS BY THE AGENT
2.5. Updating/Registering vehicle
As a Driver, upon updating your vehicle details or adding a new vehicle, you must wait until approval from the admin is provided before using the vehicle to provide rideshare services. In the instance that the Driver uses a vehicle that has not been approved by admin to provide ridesharing services, RIDEO will take action to disable the account of the Driver, and the Driver can be liable to pay up to $3000 as a penalty. Depending on the circumstances of the situation, the Driver may also be liable to go to court.
2.6. Registration as a Fleet company
Upon agreement with Rideo, a fleet company can consequently sign up several accounts for its
agents. The company herein is required to ensure that its agents conform to the requirements of
these Terms and any other Agreement and agrees to act in accordance and with its stipulations.
3. RIGHT TO USE THE RIDEO APP AND WEBSITE
3.1. The App enables for communication between the service providers and the customers.
3.2. License to use the RIDEO Services; we hereby grant you, a non-exclusive, non-sub
licensable, non-transferable License to access Rideo App.
Users are not authorized to:
- decompile, reverse engineer, or otherwise attempt to obtain the source code of the Rideo
App and/or the Website;
- Create versions of the Our App or Website in any manner or use such versions of the
- transmit files that contain viruse inhibited files, or any other similar Rideo App or
programs that may cause damages to the operations of users computer, Rideo
application, Website, hardware, or telecommunications equipment;
- Attempt to gain unauthorized access to the application and any other platform of service.
3.4. License issued herein expires on termination where after we will delete your information
from our system without any notice.
3.5. Tags and Labels
Rideo and/or its Affiliates issue tags, labels, stickers or other signs that refer to App. We grant
you a non-exclusive, non-sub-licensable, non-transferable license to use such signs and only for
the purpose of indicating that you are providing our Services. Upon termination, all sign, tags and
labels must be removed and discarded.
3.6. Copyrights and Trademark
All copyrights and trademarks related to the application, including source code, databases, logos
and visual designs are owned by Rideo and protected by copyright, trademark and/or trade
secret laws and international treaty provisions. By using the Rideo App, Website or any other
Rideo Services you do not acquire any rights of ownership to any intellectual property of Rideo.
4. TRANSPORTATION SERVICES
4.1. You hereby guarantee to provide Transportation Services in accordance with the Agreement
as well as laws and regulations applicable in the state where you are providing Transportation
Services. Please note that you are fully liable for any violation of any local or international laws
and regulations as may arise from providing Transportation Services.
4.2. You are required to have, among else all licenses (including a valid driver’s license), permits,
car insurance, liability insurance (if applicable), registrations, certifications and other
documentation that are required in the applicable jurisdiction for providing the Transportation
Services. It is your obligation to maintain the validity of all aforementioned documentation. Rideo
reserves the right to require you to present evidence and submit for review all the necessary
licenses, permits, approvals, authority, registrations and certifications as well as their renewals.
4.3. You must abide by the traffic regulations at all times. This means, among else, that you may
not operate the mobile application while driving and your car must be fully parked while
interacting via the App.
4.4. You must at all times while providing a service abide by codes of ethics and conditions laid
down in this agreement. Among others, you
(i) Must take the route least costly for the Customer, unless the Customer explicitly requests
(ii) May not make any unauthorized stops; and
(iii) May not have any other passengers in the vehicle other than the Customer and the people
accompanying the Customer.
4.5. You retain the sole right to determine when and for how long you are providing the
Transportation Services. You shall accept, decline or ignore Customer’s Transportation Services
requests at your own choosing.
4.6. Your Costs
It is your responsibility to provide and maintain all necessary material for Transportation Services
delivery at your own expense. Such equipment includes but not limited to; motor vehicle/ cycle,
smart device and mobile data plan. Other costs you incur are; fuel, mobile data plan costs,
amortization of the vehicle, insurance, relevant corporate or payroll taxes etc. Use of Rideo App
involves large capacity and amounts of mobile data. We hereby advice that you make an
unlimited subscription of mobile data for efficient service delivery.
The cost of each transportation service provided to a customer is charged on the same customer
upon calculation on a default base fare using the distance of the specific travel as determined by
the GPS-based device and the duration of the specific travel. If you are a licensed taxi service
provider, you may determine the Fare based on the taximeter only if you are legally obliged to do
so. To this regard you must accordingly adjust the fare proposed in the Rideo App to match the
actual Fare. Please bear in mind that the default base fare is the recommended fare as
presented in the Rideo App. The default base fare may fluctuate based on the local market
situation. You may negotiate a Fare that is lower than the default base fare by sending Rideo a
pertinent request. All such requests shall be considered in good faith. Additionally, without
prejudice to the Rideo fees, you have the right to charge the Customer less than the Fare
indicated by the App or the taximeter.
Upon completion of Services, we shall create a receipt consisting of the route, fare, time and
other relevant information of a particular ride. Rideo might not create and send receipt in case of
licensed taxis, depending on the terms agreed in specific state or city. You will be able to access
the receipt of each ride from Rideo Driver’s Portal. Any corrections that you wish to make to fare
calculation must be submitted via Fare Review application accessible on the Rideo App. In case
Fare Review has not been submitted, we shall have no obligation to recalculate the fare and
reimburse you any error in fare.
Where a Customer cancels the request for Transportation Services after 3 minutes or does not
show up, Rideo shall have the right to request a penalty up to $8 AUD from such Customer.
Such a request shall be made only based on the Customer’s negligence and we shall have the
full discretion in deciding whether to collect the penalty or not. In case Rideo collects the penalty,
we will keep the minimum base Fare and forward to the driver/ rider the rest of the penalty
collected as soon as possible.
4.10. Where a Customer or its co-passengers in the course of providing a service negligently
damage your vehicle or its furnishing (among else, by blemishing or staining the vehicle or
causing the vehicle to stink), Rideo have the right to request the Customer to pay a penalty of up
to $150 AUD and request compensation for any damages exceeding the penalty. If the Customer
declines to pay such penalty, you must notify the Affiliate or Rideo (depending on who provides
theRideo Services in the local region) of the matter at hand. Any such notification must be
presented to Rideo or Affiliate within 24 hours and be accompanied with pictures or other
sufficient proof of damages. Rideo will then try to collect penalty and/or relevant costs on your
behalf from the Customer. Rideo and its affiliates do not accept liability and will not be
responsible for any damages occasioned by the customer in the course of your service.
4.11. TAX OBLIGATIONS
Every driver is obliged to fully comply with all tax obligations that arise from the applicable laws in
relation to providing the Transportation Services, including (if applicable) i. Acquiring a valid
Tax file number; ii. Paying income tax, or any other tax applicable; and iii. Fulfilling all tax
registration obligations and calculating and remitting all tax liabilities related to your provision of
Transportation Services as required by the applicable law. Please note that it’s our discretion
and based on applicable tax law, collect and remit taxes resulting from your provision of
Transportation Services and/or provide any of the relevant tax information directly to the
applicable governmental tax authorities on your behalf.
4.12. Your authorization to issue invoices
If you are using the Rideo account as a business entity, you hereby authorize Rideo to issue
itself an invoice on your behalf in order to compensate you any expenses, referral fees,
contractual penalties or other fees that you are due from Rideo . Upon its issuance, the invoice
will be immediately made available to you via the Driver’s Portal.
5. RIDEO FEES
5.1. All drivers and riders are obliged to pay to Rideo a fee which is calculated based on the Fare
of each Transportation Service order you have completed. An invoice to this regard will be
availed to you via e-mail, Rideo App, Driver’s Portal or other pertinent means. Rideo fee is
subject to change at different times which will be communicated prior to the effect.
5.2. Commission rates
After the completion of each Fare, a commission rate is applied (e.g. a 7% commission rate).
Rideo is able to alter this commission rate at its own discretion, without notifying the driver/rider.
5.3. All fees and any balance due thereof should be paid to Rideo by the 15th date of the
following month. Upon delay with payment of the Rideo Fee, you are obliged to pay a penalty of
late payment in the amount of 0.04% of owing amount per day. You are obliged to cover all debt
collection costs by Rideo.
6. IN-APP PAYMENTS
6.1. Rideo may enable its Customers a possibility to pay for the Transportation Service via bank
card, Business or mobile carrier payment directly in the app (i.e. In-app Payment). You hereby
authorize Rideo to act as your limited commercial agent solely for the purpose of collecting, on
your behalf, the Fares, applicable taxes or other fees paid by the Customer via In-app Payment.
You additionally agree that any payments made by the Customers via the In-app Payment shall
be considered the same as payments made directly to you.
6.2. You may not refuse payment by the Customer via the In-app Payment or influence the
Customer against the use of the In-app Payment. In case you refuse to accept an In-app
Payment without just cause, Rideo shall be entitled to charge you a contractual penalty in the
amount of $100 AUD for every refusal, and/or block your right to use the Rideo App in case of
6.3. Rideo will on a regular basis transfer payment received via In-app Payments, which have
been credited to the Rideo’s bank account in the preceding week, to your bank account by the
5th day of the following week, but in no case later than within two weeks. The Rideo Fee shall be
deducted from your Fare. If you request a review of the In-app Payment, then Rideo may transfer
the amounts collected after it has concluded the review.
6.4. You are entitled to review In-app Payment reports in the Rideo Driver’s Portal. Rideo will
send weekly In-app Payment & Driver’s account balance to your e-mail. The reports will show
the amounts of the In-app Payments brokered in the previous week as well as the withheld
amounts of the Rideo Fee. The reports will be sent weekly.
6.5. Rideo is in no way obliged to pay you the Fare due from the Customer if the In-app Payment
failed on account of Customer’s credit card or mobile payment being cancelled or is unsuccessful
for reasons not attributable to Rideo. Consequently, we will assist you request the Fare due from
the Customer and shall transmit it to you accordingly upon payment.
6.6. Before rendering Transportation Services, you must verify that the service is being actually
provided to the Customer or that the Customer has expressly confirmed that it allows the
passenger to ride under its account. If you make a mistake in identifying the Customer, and the
In-app Payment is charged to a person who has not been provided or has not approved the
Transportation Services, Rideo shall reimburse the Customer for the Fare. In such case you are
not entitled to receive the Fare from Rideo. Additionally, for every wrongfully applied In-app
Payment Rideo shall be entitled to charge you a contractual penalty up to $100 AUD.
6.7. Please note that Rideo may set off any Fares paid via In-app Payment against the Rideo
Fees that you are obliged to pay to Rideo.
7. CUSTOMER SUPPORT
7.1. As one of our services, we may provide you customer support regarding using the Rideo
App. The customer support may be provided either by Rideo or its Affiliates as listed on our
Website http://rideo.com.au. Please note that Rideo has the right to stop providing the customer
support services in case you are in delay with any of your payments to Rideo and/or its Affiliates
for more than 5 (five) calendar days.
8. RATINGS AND ACTIVITY
8.1. As a means to guarantee high-quality service through the App, you hereby acknowledge that
the Customers may provide you a rating and leave feedback regarding the quality of the
Transportation Services that you have provided. Your average rating will be linked to your Rideo
account and available to Customers when requesting Transportation Services. The Customer is
obliged to provide the ratings and comments in good faith, and if we, in our discretion, find a
particular rating or comment to not be in good faith, we may remove it at our discretion.
8.2. Besides rating, Rideo measures your level of activity and provides you with an activity score,
which is based on your activity regarding accepting, declining, not responding and completing
Transportation Service orders.
8.3. Rideo is hereby entitled to establish and determine a minimum average rating and a
minimum activity score that all Drivers must achieve and maintain. If, after a pertinent notification
from Rideo, you do not increase your average rating or activity score above the minimum within
the prescribed time period, your Rideo account will be automatically suspended either
temporarily or permanently. Rideo may reverse the suspension of your account if it is merited by
any external circumstances or it is detected that the suspension was caused by a system error or
ratings that are not accurate.
9. MARKET OVERVIEWS AND CAMPAIGNS
9.1. Market overviews.
Rideo may send you, via the Rideo App, SMS, e-mail or other means, market overviews, in order
to increase your awareness regarding when the demand by the Customer is highest. Please note
that such market overviews are merely advisory and do not constitute any obligations for you. As
the market overview estimations are based on previous statistics, Rideo cannot give any
guarantees that the actual market situation will correspond to the estimations provided in the
9.2. Minimum income campaigns.
We may provide campaigns, whereby Rideo will guarantee a minimum income if you provide
Transportation Services within a specified timeframe and shall compensate the gap, if you do not
reach such minimum. The specific requirements and conditions will be sent from Rideo via the
Rideo App, SMS, e-mail or other means. Rideo has full discretion in deciding if, when and to
which Drivers it enables such campaigns. Wherefore, in any circumstance that Rideo suspects
fraudulent activity on your user account, we may withhold the Fare until the suspicion has been
9.3. From time to time, Rideo may employ various campaigns to sensitize Customers to our
services in the market, whereby the Fare paid by the Customer is reduced. In such case Rideo
will notify you about specific campaign terms and in most cases shall pay you compensation,
amounting to the monetary value of the benefit offered to the Customer covering the difference.
Such compensation shall be paid to you concurrently with payment of the Fares. Rideo may set
off the marketing compensation against the Rideo Fee.
9.4. Rideo may also carry out other campaigns for Drivers, Riders and/or the Customers under
the terms accompanying the specific campaign.
10. RELATIONSHIP BETWEEN YOU, RIDEO AND THE CUSTOMERS
10.1. You hereby acknowledge that by providing Transportation Services to the Customers, you
and the Customer are bound by a service contract, in which Rideo its Affiliates are not a party.
10.2. Rideo and its Affiliates do not control or direct your provision of Transportation Services.
You have the sole right to decide when and for how long to utilize the Rideo App and whether to
accept the Customer’s request received via the Rideo App. You acknowledge and agree that you
have complete discretion to provide services or otherwise engage in other business or
10.3. You hereby acknowledge and agree that Rideo and its Affiliates are merely providers of the
mobile application and its supporting services and do not provide transportation services. By
providing the Rideo App, Rideo and its Affiliates act as facilitators of transportation service
between you and the Customer. Rideo may also act as your commercial agent by collecting and
forwarding the payments made by Customers for the Transportation Services via the In-app
10.4. You, Rideo and its Affiliates hereby expressly agree that the relationship between the
parties is not an employment agreement, nor does it create an employment relationship between
you and Rideo or Affiliate. The parties also agree that no joint venture or partnership exists
between you and Rideo or its Affiliates. You may not act as an employee, agent or
representative of Rideo or its Affiliates nor bind them to any contract.
10.5. If due to the implication of mandatory laws or otherwise, you are deemed as an employee
of Rideo or its Affiliate, you hereby agree to indemnify, defend and hold Rideo and its Affiliates
harmless from and against any claims by any person, entity, regulator or governmental authority
based on such implied employment relationship.
11. PERSONAL DATA
11.1. Rideo collects your personal data such as name, address, telephone number, e-mail
address, vehicle information, license plate number and location-based information in order to
enable the intended functioning of the Rideo App and provides you and our Customers Rideo
Services. We may also request you to provide your driver’s license and criminal or other
necessary records, in order to identify whether you have qualifications for pursuing this
professional activity and safeguarding the contractual relations associated with the Rideo
Services. We disclose your personal data to Affiliates and other third parties only for the
purposes of providing Rideo Services.
11.2. You may at all times request to see, update or remove your personal data. However,
please note that if you request to remove your personal data, Rideo may have to terminate your
right to provide Transportation Services. After you delete your Rideo account, Rideo shall delete
your personal data, but not before six (6) months has passed as of deleting your account (in
case any contractual issues come forth). Certain personal data may be kept for a longer period
of time, if so required by the applicable law.
11.3. Transmitting your geo-location and other information to Customers.
In order to provide Rideo Services, we collect your geo-location information while you are using
theRideo App. This means that we monitor and track your geo-location and may share your
current location via the Rideo application to the Customers in order to provide them the Rideo
Services. Additionally, we will provide Customers your name, vehicle information and license
plate number for your identification and safety reasons. If you would like your geo-location data
and other aforementioned information not to be available to Customers, you must close the
Rideo App or indicate in the Rideo App that you are currently not looking to provide
11.4. Your right to process personal data of Customers.
You may not process the personal data of the Customers without the permission of Rideo. You
may not contact any Customer or collect, record, store, grant access, use or cross-use the
personal data provided by the Customers or accessible to you via the Rideo App for any reason
other than for the purposes of fulfilling the Transportation Service request.
11.5. Rideo is the chief processor which processes personal data of you and the Customers. You
act as an authorized processor for the Customer data that Rideo makes you available. In
processing Customer’s data, you must oblige with the procedure, manner of and conditions for
(http://www.rideo.come.au/legal/). In case you violate any of these privacy protection provisions,
Rideo can terminate the Agreement without notice and claim all costs and potential damages
(including brand reputation) related to your infringement of the aforementioned obligations.
12.1. The Rideo App is provided on an "asis" and "asavailable" basis. Rideo and its Affiliates do
not represent, warrant or guarantee that access to Rideo App will be uninterrupted or error free.
As the usage of Rideo App for requesting transportation services depends on the behaviour of
Customers, Rideo and its Affiliate do not guarantee that your usage of the Rideo App will result
in any Transportation Service requests. Rideo is not liable for the proper functioning of the Rideo
App and any loss or damage that you may occur as a result.
12.2. To the maximum extent permitted under the applicable law, Rideo and/or any of its
Affiliates, representatives, directors and employees are not liable for any loss or damage that you
may incur under or in connection with the Agreement or as a result of using the Rideo App,
including but not limited to:
- Any direct or indirect property damage or monetary loss;
- Loss of profit or anticipated savings;
- Loss of business, contracts, contacts, goodwill, reputation and any loss that may arise
from interruption of the business;
- Loss or inaccuracy of data;
- and Any other type of loss or damage.
12.3. For the avoidance of doubt, Rideo does not guarantee the submission of requests by the
Customers and can in no way be considered as a person acting on behalf or in the name of the
Customer. Rideo will strive to remove unwelcome users off the Rideo App. However, Rideo
and/or any of its Affiliates are not liable for the actions or non-actions of the Customers or their
co-passengers using the Rideo App and shall not be liable for any loss or damage that you may
incur as a result of actions or non-actions of the Customers or their co-passengers.
12.4. Please note that you are fully liable for breach of the Agreement and/or any other
applicable laws or regulations and must stop and remedy such breach immediately after receipt
of a respective demand from Rideo, Affiliate or any state or other authority.
12.5. You are fully liable and shall indemnify Rideo for any direct and/or indirect loss and/or
damage, loss of profits, expense, penalty, and fine that Rideo and/or any of its Affiliates or
representatives may occur in connection with your breach of the Agreement and/or claim by a
third party (including the Customer) directly or indirectly related to provision of Transportation
Services. Should any of the Customers present any claims against Rideo in connection with your
provision of Transportation Services, then you shall compensate such damage to Rideo in full
within 7 (seven) days as of your receipt of the respective request from Rideo.
12.6. You are obliged to comply with all tax obligations you may incur in relation to fulfilling your
obligations arising from the Agreement or providing Transportation Services. You shall indemnify
Rideo and/or its Affiliates from all tax liabilities, duties, levies, claims and penalties that it incurs
as a result of your failure to comply with your tax obligations (including, but not limited to, failure
to pay income tax or social security tax).
12.7. In case Rideo is entitled to present any claims against you, then you shall compensate
Rideo any legal costs related to an evaluation of the damages and submission of claims relating
to compensation for such damage.
13. TERM AND TERMINATION
13.1. The conditions expressly specified in these General Terms shall enter into force as of
submitting the signup application located on the Website. Each other document that is part of the
Agreement shall enter into force once the specific document has been made available to you and
you commence or continue providing the Transportation Services unless prescribed otherwise in
13.2. You may terminate the Agreement at any time by notifying Rideo at least 7 (seven) days in
advance, after which your right to use the Rideo App and Rideo Services shall terminate. The
Agreement will also terminate upon the deletion of your Rideo account.
13.3. Rideo may terminate the Agreement at any time and for any reason at the sole discretion of
Rideo by notifying you at least 3 (three) days in advance.
13.4. Rideo is entitled to terminate the Agreement immediately and block your access to Rideo
App without giving any notice in case you breach the Agreement, any applicable laws or
regulations, disparage Rideo or its Affiliates, or cause harm to Rideo or its Affiliates&; brand,
reputation or business as determined by Rideo in its sole discretion. In the cases above Rideo
may, at its discretion, prohibit you from registering a new account or take other necessary steps
to stop you from providing Transportation Services.
13.5. Rideo may also immediately block your access to the Rideo App and other Services for the
period of investigation if we suspect an infringement of the Agreement or fraudulent activity on
your behalf. The block of access will be removed once the investigation disproves such
suspicions. Rideo shall only use the right described herein in good faith.
13.6. Rideo is aiming to provide the highest quality service to all Customers and is monitoring the
activity of Drivers in its system. If you fail to meet the minimal service requirements, such as the
obligation to possess a certain minimal rating and activity score, Rideo is entitled to immediately
terminate the Agreement without giving any notice.
14.1. Rideo has the sole right to make changes to any of the documents part of the Agreement.
Any changes to the Agreement shall enter into force after they have been made available to you
via e-mail, Rideo App or Driver&;s Portal and you have continued to provide Transportation
Services unless prescribed otherwise in the Agreement.
14.2. To amend the General Terms, Rideo shall post a revised version of it on the Website
http://Rideo.com.au /legal/? and give you at least 14 (fourteen) days prior notice. If you continue
to use the Rideo App, you shall be deemed to have accepted the revised conditions.
15. APPLICABLE LAW AND COURT JURISDICTION
15.1. The Agreement shall be governed by, and construed and enforced by the Australian Laws,
without regard to conflict of law principles or the United Nations Convention on the International
Sale of Goods and Trade practices.
15.2. Any dispute that may arise in connection with this Agreement, whether concerning its
existence, validity, interpretation, performance, breach, termination or otherwise, shall be settled
by way of negotiations. If the particular dispute resulting from this Agreement could not be settled
by the negotiations, then the parties can institute an action in a court of law within the Jurisdiction
16. CONTACT INFORMATION
16.1. At all times you must keep Rideo updated of your contact information.
16.2. The contact information of Rideo is available at the Website.
If any provision of the Agreement is held to be unenforceable, the parties shall substitute for the
affected provision an enforceable provision that approximates the intent and economic effect of
the affected provision. The failure or delay by either party to enforce any term of the Agreement
shall not be deemed a waiver of such term.
18. FINAL PROVISIONS
18.1. You may not assign the Agreement or any of its rights or obligations thereunder, if not
provided otherwise by the Agreement.
18.2. Any notice required to be given under this Agreement shall be sufficiently given if:
(i) Delivered personally
(ii) Sent by courier with proof of delivery
(iii) Sent by registered mail
(iv) Sent by e-mail or
(v) Made available via the Rideo’s Driver’s Portal or Rideo App.
A receipt will be considered to have occurred where:
(i) Delivered personally, at the time of delivery to the party
(ii) Delivered by courier, on the date stated by the courier as being the date on which the
envelope containing the notice was given to the party
(iii) Sent by registered mail, on the 10th day after handing the document over to the post
office for delivery to the party;
(iv) Made available via the Rideo’s Driver’s Portal or the Rideo App, or
(v) Sent by e-mail, on the day the party receiving the e-mail confirms receiving the respective
e-mail or on the 2nd day following the dispatch of the e-mail provided that the sender has not
received an error notice (notifying that the e-mail was not delivered to the party) and has sent
the e-mail again on the next calendar day and has not received a similar error notice.
19. Referral bonuses
19.1 Rideo is designed to help give money back to the people who work hard to make the
company succeed. As such Rideo offers referral bonuses from time to time.
19.2 For people who choose to invest their time recruiting drivers a recurring referral bonus
of 2% of the drivers earnings is awarded to the referrer. This percentage is subject to
19.3 Referral bonuses are not shares in the company merely an award system.
19.4 Referrers can sell their recruited drivers future bonus commission on the Rideo Auction
marketplace. Rideo reserves the right to end this service at any time.
20. Rideo Wallet
Upon registering and adding a credit-card (or any other form of card used for payments) or
allowing another cardholder to add a card linked to your account for use in the Virtual Wallet, you
agree to the terms and conditions set out in this document.
Users (drivers or riders) will be assigned a Wallet upon registration, in which they are then able
to “top-up” their virtual Wallets for uses in Rideo’s services. The money in the Wallet can then be
used for Rideo’s services. This money can also be transferred back into the user’s account only
if the money used to top up the user’s account has not been used; meaning once you top up the
Wallet and a portion or full amount of the money has been used, this money cannot be returned
to the user’s account. This however, is subject to change.
20.3 Suspension and Termination
Rideo, at its own discretion, may to block, suspend, or terminate your card in the Virtual Wallet:
- If fraudulent activity is suspected
- If your card is cancelled, blocked or suspended,
- If you are in default of your card and terms and conditions
- If required by law
- If we no longer support the Virtual Wallet
- For any other reason
20.4 Your Responsibility
It is your responsibility, as the user, to protect and keep confidential your user ID, phone lock
passcode, passwords, and all other information required to transfer money from your Wallet or
use money from your Wallet for use of Rideo’s services.
If your mobile has been lost or stolen, or you believe that your security credentials have been
compromised, report this to Rideo…
Rideo is not liable for any loss arising from your use of the Virtual Wallet, including – but not
limited to – for reasons such as:
- Use of the Wallet in a manner that is inconsistent or not permitted by the issuer of the
Virtual Wallet, or
- Subject to law
You may delete/change the payment cards in your Wallet, however, you must have one payment
method from which Rideo is able to charge you for the use of Rideo’s services or any other
related services. If you delete all of your payment methods than you will not be able to request
In the event that the terms and conditions have been breached, Rideo can terminate your Wallet.
20.5 Applicable Fees
Rideo does not charge any additional fees for adding or using a card in the Virtual Wallet. Rideo
does charge a small fee for the transfer of money from the Wallet to the user’s original bank-
account (or to any other account).
20.6 Your information
Rideo may collect information relating to your device for the following reasons (but not limited to):
- To ensure that your card is working properly in the Wallet
- For security and fraudulent matter
- For us to better aid/support you
Rideo may exchange information with other related payment solutions (e.g. WebDosh, Google-
Pay, Apple-Pay, Stripe, etc.) and related service providers:
- To improve the functionality of the Virtual Wallet
- To ensure security
Rideo is not responsible for any loss, damage or harm that may arise due to Rideo’s connection
with any related service providers.
With regards to the Virtual Wallet, Rideo may communicate with you electronically (including, but
not limited to, email, sms, and in-app notifications), which will be considered written notice for the
purpose of these terms.
20.8 Terms may be amended at any time
Rideo, at its own discretion, may amend these terms and conditions at any time, and it is your
role, as the user, or routinely check to see if the terms and conditions have altered.
21. Terms of Gift Cards
21.1. The gift cards created by Rideo function by enabling the user to receive a certain discount (determined by Rideo) for each fare that they complete. This means that a gift-card that's provided to a customer, for example a $50 gift card, may be influenced by Rideo in that the user is not able to use the entirety of the gift-card on a single fare, but rather over multiple fares. Whether the customer is able to use the entirety of the gift card, or portions of it, on a single fare is solely determined by Rideo, an Rideo may at any time alter or adjust this.
21.2 The expiry date of the gift card is determined by Rideo, and Rideo may adjust the expiry date at its own discretion. In the case that the gift card expires and the funds have not been used, the funds can no longer be redeemed by the user. Additionally, the gift card is non-reloadable and cannot be redeemed for cash, refunded or replaced, except as required by law, including the Australian consumer law.
21.3 The gift card can only be used via the Rideo application and is active within Australian cities where Rideo's services are available.
21.4 Rideo may request that you create a secondary payment method in order to use the gift card.
21.5 In the case that the gift card is lost or stolen, Rideo is not responsible and so the gift cards cannot be replaced or refunded.
21.6 Rideo, at its own discretion, is able to alter any of the conditions specified for the gift cards at anytime, and it is expected that the user/customer keeps themselves informed of the conditions of the gift card.
21.7 The gift-cards that Rideo produces may also go under the names "Voucher", "Coupon", etc.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. If you do not provide us with the required information, we may not be able to provide you with our services or respond to any inquiries.
we may change this policy from time to time by publishing on its website. You are advised to check this website from time to time so as to be updated.
personal data collected;
Contact information including telephone number, email address etc.
Demographic information of the user such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers
Use of personal data
To facilitate matching up customers and the drivers.
information on geographic location and telephone number of the of the customer can enable the driver to enable to decide whether the user is located nearby
We use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you consent to this.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Personal data of customers is only disclosed to those drivers who have activated application. Drivers will see the name, telephone number and geographic location of the user
Additionally, our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We also share information with our subsidiaries and affiliates to help us provide our services or process data on our behalf. We may also disclose personal data to external service providers so that they may perform services for us or on our behalf. For example, we may disclose information to research firms that conduct surveys on our behalf, IT service providers and payment providers that process payments for our services
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We will use your e-mail address and phone number for sharing our product related marketing messages if you have given a respective consent on the website and application. If you no longer wish to receive direct marketing messages, please click the "Unsubscribe from direct marketing messages" link in the header of our e-mail or Profile section of of the mobile application.
Complaints and Inquiries
For any inquiries, comments, complaints or concerns about the way we have handled your personal data, please contact us at firstname.lastname@example.org (insert your email address) marked "ATTENTION: Privacy Officer".
Every complaint you make will be investigated and thereafter notify you of the outcome of this investigation.