1. Introduction
Rideo Australia Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, such as:
Name, email address, phone number, and payment information Profile information, including your profile picture Location data when you use our Service Transaction information related to your use of our Service **Face Data: Biometric facial features for identity verification purposes** 2.2 Face Data Collection and Use
**What Face Data We Collect:**
We collect facial recognition data including:
Facial geometry and measurements Facial features and characteristics Biometric identifiers extracted from facial images **How We Collect Face Data:**
Face data is collected through our secure facial recognition system during the driver verification process. We capture this data through your device's camera with your explicit consent.
**Why We Collect Face Data:**
We collect face data exclusively for:
**Identity Verification:*To verify that the driver creating an account is genuine and matches their government-issued identification **Fraud Prevention:*To prevent fraudulent account creation and ensure platform security **Safety Assurance:*To maintain a secure environment for all users by ensuring driver identity authenticity **Driver Authentication:*For ongoing verification during critical platform interactions 2.3 Usage Information
We automatically collect certain information about your device and how you interact with our Service, including:
Device information (such as your IP address, browser type, and operating system) Usage data (such as pages visited, features used, and time spent on the Service) Location information when you use our Service 3. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our Service Process transactions and send related information Send you technical notices, updates, security alerts, and support messages Respond to your comments, questions, and customer service requests Monitor and analyze trends, usage, and activities in connection with our Service Detect, investigate, and prevent fraudulent transactions and other illegal activities **Verify driver identity and prevent fraudulent account creation using facial recognition technology** **Authenticate driver identity during critical platform interactions** 4.1 Specific Uses of Face Data
Face data is used exclusively for:
**Initial Identity Verification:** During driver registration to match the applicant with their government-issued ID **Ongoing Authentication:** Periodic verification to ensure continued identity consistency **Security Checks:** Verification during suspicious activity investigations **Platform Integrity:** Maintaining trust and safety across our service ecosystem 4.2 Face Data Processing
**No Third-Party Sharing:*We do not share, sell, or transfer face data to any third parties **No Marketing Use:*Face data is never used for marketing or advertising purposes **No AI Training:*Face data is not used to train artificial intelligence or machine learning models **Limited Access:*Only authorized security personnel can access face data for verification purposes 5. Storage and Security of Face Data
5.1 Storage Location
Face data is stored:
**Regionally:*In secure Australian data centers **Encrypted:*Using industry-standard AES-256 encryption at rest and in transit **Isolated:*In separate secure storage systems from other personal data 5.2 Security Measures
We implement comprehensive security measures including:
End-to-end encryption for all biometric data Multi-factor authentication for system access Regular security audits and penetration testing Access logging and monitoring Data minimization principles 6. Retention of Face Data
6.1 Retention Period
Face data is retained:
**Active Accounts:*For the duration of your active account status **Inactive Accounts:*Deleted within 30 days of account deactivation **Rejected Applications:*Deleted within 14 days of application rejection **User Request:*Immediately upon verified user deletion request 6.2 Data Deletion Process
Complete and permanent deletion from all systems No backups containing face data after deletion period Confirmation of deletion provided to users upon request 7. Your Rights Regarding Face Data
You have the right to:
Access your face data upon request Request deletion of your face data at any time Opt-out of facial recognition (though this may limit platform access) Receive information about how your face data is used File complaints regarding face data handling 8. Third-Party Data Sharing
8.1 No Face Data Sharing
**We do not share face data with any third parties.** This includes:
No sharing with advertisers or marketing partners No sharing with other technology companies No sharing with government entities except as required by Australian law No sharing with affiliates or subsidiaries for marketing purposes 8.2 Limited Exceptions
The only exceptions to our no-sharing policy are:
When required by Australian law enforcement with proper legal documentation During business transfers (with strict confidentiality agreements) With service providers who process data on our behalf under strict contractual obligations 9. How We Share Your Information
We may share your information with:
Service providers who perform services on our behalf (excluding face data) Partners with whom we offer co-branded services or promotional offerings Third parties in connection with a business transaction Law enforcement or other third parties if required by law 10. Your Choices
You can choose not to provide certain information, but this may limit your ability to use certain features of our Service. You can also opt out of receiving promotional communications from us by following the instructions in those communications.
**Regarding Face Data:**
You can opt out of facial recognition, but this will prevent you from registering as a driver You can request deletion of your face data at any time through our support system You can request information about what face data we have stored 11. Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
**Additional Face Data Security:**
Biometric data is encrypted using military-grade encryption Regular security assessments by independent third parties Strict access controls with multi-factor authentication Continuous monitoring for unauthorized access attempts 12. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect face data from individuals under 18 years of age.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
**For Material Changes Affecting Face Data:**
We will provide 30 days' advance notice We will obtain renewed consent for face data processing We will highlight changes specifically related to face data handling 14. Contact Us
If you have any questions about this Privacy Policy or our handling of face data, please contact us at:
**Privacy Officer**
Rideo Australia Pty Ltd
Email: contact.rideoshare@gmail.com
**Face Data Specific Inquiries:**
For questions specifically about face data collection, use, or deletion:
Email: contact.rideoshare@gmail.com
Response Time: Within 48 hours for face data-related requests
15. Consent for Face Data Collection
By using our facial recognition features, you consent to:
Collection of your facial biometric data for verification purposes Storage of this data in our secure systems Use of this data exclusively for identity verification and fraud prevention The retention period outlined in this policy You may withdraw this consent at any time by contacting us and requesting deletion of your face data.
Last Updated: May 2, 2025
